We process orders in 1-2 days. Transit time for orders is 3-5 days, which makes the total delivery time 4–7 days. Kindly be informed that the deadline for placing orders is 5 pm EST. Orders received after this period will be processed the day after the business day in question.

The average delivery time for orders is four to seven days (free shipping on orders over $200). For shipments of less than $200, a $15 fixed fee is assessed.

Currently, we only provide domestic shipping within the United States.

One of our third-party freight carriers handles the majority of our shipments (18-wheelers). For items on your order that require freight carrier shipping, you will receive a call to arrange a convenient time for curbside delivery. At purchase, kindly ensure that an accurate phone number is entered.

An email confirming your order will be sent to you immediately following its placement. This message will confirm that our system has received your order and that your credit card has been authorized for payment. We will not charge your card until the item has been dispatched, with the exception of back-ordered items that require a hold.

We will process your order as soon as we receive it on our end.

Please don't hesitate to reach out to us if you have any questions.

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

EcoFlow Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecoflow.com. 

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users). 

Orders cannot be canceled more than 30 days after they are shipped.

Return

The return service is currently available to US orders only. 

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via support@adoredcollection.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.

Return Process

Contact EcoFlow Support at support@adoredcollection.com to start the return process. Please provide them with proof of purchase, such as an invoice.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via  support@adoredcollection.com

Return Shipping Cost

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact

Email: support@adoredcollection.com
Phone: +1 (888)-501-8537 (English service only. International charges apply if calling from outside of the US)

Top Reasons to Buy From the Adored Collection

• Price Match Guarantee: Our partnerships enable us to provide the most competitive prices in the market. We will refund the difference if you discover a more favorable offer.
• Free Shipping: To facilitate your purchasing experience, we provide complimentary shipping for the majority of orders to the lower 48 states of the United States.
• 100% Secure Ordering: Our website employs SSL Encryption technology to ensure the security of your personal information and payment.
• Volume Discounts: We are pleased to offer special pricing for large orders. Please contact us for a personalized quotation.
• Authorized Dealer: Each order is accompanied by a full manufacturer warranty, as we are an authorized dealer for all of our brands.

Why Choose Adored Collection
At Adored Collection, we are dedicated to the provision of high-quality, eco-friendly products and renewable energy that not only improve your quality of life but also contribute to the preservation of the environment. Our business has been established with a single objective in mind: to become the premier source for off-grid supplies, outdoor goods, and renewable energy solutions. You are not only purchasing innovative products when you purchase with us; you are also becoming a member of a community that is dedicated to sustainability.

We Prioritize Our Clients
We are a small, dedicated team that is genuinely concerned about your experience. Adored Collection distinguishes itself from large, anonymous online corporations by providing a personalized touch to all of our operations. We are committed to providing you with comprehensive support, whether you require product advice, assistance following a purchase, or simply have inquiries. Our customer service team is always available to help you in any way possible, whether it be by phone or email.

We are as enthusiastic about the environment as you are.
Our passion for sustainable living and the outdoors is profound. The majority of our team is from Wyoming, where the environment and renewable energy are integral components of daily life. Therefore, when you contact Adored Collection, you will communicate directly with a specialist who comprehends the technical aspects of renewable products and the lifestyle they facilitate. You can rely on us to provide you with the expert guidance and passion you deserve, whether you are in search of solar generators, EVs, or any of our eco-friendly offerings.

Reliable Industry Professionals
Our intimate relationships with the most reputable brands in outdoor goods and renewable energy provide us with exclusive insights that are unavailable elsewhere. We have taken the time to meticulously choose products that are distinguished by their reliability and quality. At Adored Collection, we are committed to a comprehensive understanding of our products in order to assist you in making a confident decision.

Our objective at Adored Collection is to ensure that your outdoor experience and renewable energy are as seamless and enjoyable as feasible. Our unparalleled commitment to quality, expertise, and customer service ensures that you can shop with assurance, knowing that you are supporting a company that is equally dedicated to the environment as you are.

When will the shipment of my order occur? When can I anticipate receiving it?

We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.

What methods of payment are accepted?

Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)

What is your policy on returns?

You can see our return policy by clicking here.

What is your policy on cancellations?

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.

Read more about our cancellation policy from here. Cancellation Policy

What occurs if my item is damaged?

Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.

Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.

How should an order be placed?

Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.

For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.

When can I expect my order to be shipped?

You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.

Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.

Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.

Will a confirmation of the order be transmitted through email?

For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.

What is your sales tax rate?

Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.

May I modify my order?

You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.

Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.

You can contact us in these ways:

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.

If you have any questions, make sure to read our FAQ page by clicking here.

Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.