Frequently Asked Questions (FAQ)

1️⃣ Ordering & Payment

How do I place an order?

Placing an order at Adored Collection is easy:

  • Browse our products and add your desired items to the cart.
  • Proceed to checkout and enter your shipping details.
  • Select your preferred payment method.
  • Confirm your order, and we’ll take care of the rest!

What payment methods do you accept?

Credit & Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets & Alternative Payments:

  • Shop Pay (including Installments)
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Meta Pay

Do you offer financing options?

Yes! We provide Shop Pay Installments, which lets you split your purchase into multiple payments. Some purchases may even qualify for 0% APR financing. Simply select Shop Pay at checkout to check eligibility.

Will I be charged sales tax?

We do not collect sales tax on orders, except for shipments to Wyoming.

Can I cancel or modify my order after placing it?

  • Before payment is captured: Orders can be canceled free of charge.
  • After payment is captured but before shipping: A 3% processing fee applies.
  • After the order has shipped: It cannot be canceled, but you may request a return under our Return & Refund Policy.
  • Custom or made-to-order products: These cannot be canceled or refunded once production has started. Please review our Return & Refund Policy for details.

2️⃣ Shipping & Delivery

Do you offer free shipping?

Yes! We provide free shipping on all orders over $200 within the United States.

Do you ship internationally?

We currently only ship within the United States. However, some brands may offer shipping to Canada—please contact us for availability.

How long will my order take to arrive?

Shipping times vary depending on the brand and product. The estimated shipping times are:

  • Processing Time: 1–2 business days
  • Shipping Time: Typically 3–5 business days
  • Total Estimated Delivery: 4–7 business days

Since shipping times can vary by brand and product, please check the product page for more precise shipping details or contact us for assistance.

Do you offer white glove delivery?

Some brands may offer white glove delivery services. If this option isn’t mentioned on the product page and you’d like to know more, please contact us to check availability.

3️⃣ Returns & Refunds

What is your return policy?

Most products are eligible for returns within 30 days of delivery, but policies vary by brand and product type. Some items may be final sale or subject to a restocking fee. Please review our Return & Refund Policy for full details.

Do I have to pay for return shipping?

Yes—unless the product is defective or incorrect, return shipping costs are the customer’s responsibility. Some returns may also incur a restocking fee, which depends on the brand’s policy but is generally around 25%.

How do I initiate a return?

  1. Email us at support@adoredcollection.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.

When will I get my refund?

Refunds are processed within 14 days after we receive and inspect the returned item.

What should I do if my item arrives damaged?

If your order arrives damaged, follow these steps immediately:

  1. Inspect the package upon delivery.
  2. Take clear photos of the damaged item and packaging.
  3. Email us within 24 hours at support@adoredcollection.com with the photos attached.
  4. We’ll assess the situation and offer a replacement or refund based on the issue.

4️⃣ Product Information

Do your products come with a warranty?

Yes! All products are backed by manufacturer warranties. Warranty details can be found on each product page. If you experience an issue, reach out to us, and we’ll assist with your warranty claim.

Do you provide installation services?

We do not offer installation services, but most products include detailed setup instructions. If you need assistance, don’t hesitate to contact us.

How do I choose the right product?

If you’re unsure which product is best for you, our team is happy to help! Contact us via email, phone, or live chat, and we’ll guide you to the perfect choice.

5️⃣ Customer Support

How can I contact you?

You can reach us in the following ways: