FAQ
When will the shipment of my order occur? When can I anticipate receiving it?
We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.
What methods of payment are accepted?
Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)
What is your policy on returns?
You can see our return policy by clicking here.
What is your policy on cancellations?
- All cancelled orders are subject to a 5%Β cancellationΒ fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.
Read more about our cancellation policy from here. Cancellation Policy
What occurs if my item is damaged?
Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.
Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.
How should an order be placed?
Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.
For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.
When can I expect my order to be shipped?
You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.
Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.
Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.
Will a confirmation of the order be transmitted through email?
For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.
What is your sales tax rate?
Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.
May I modify my order?
You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.
Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.
You can contact us in these ways:
Email:Β support@adoredcollection.com
Click here to go to our Contact Us page
Phone:Β +1 888 501 8537
You can also contact us via live chat at the bottom right corner.