Dreampod Floatation Pod Series Warranty
Dream Water Ltd. provides warranty coverage for the Dreampod Floatation Pod Series, ensuring protection against defects in materials and workmanship under normal use.
Warranty Coverage:
- Fiberglass Material Construction: 2-Year Warranty
- Inflatable PVC Material Construction: 6-Month Warranty
- Electronic & Mechanical Components (Pump, chiller unit, filtration system, computer systems): 1-Year Warranty
If a valid claim is received within the warranty period, Dream Water Ltd. will:
- Repair the hardware defect at no charge using new or refurbished parts, OR
- Exchange the product with a new or functionally equivalent replacement at the manufacturer’s discretion.
A replacement part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
Exclusions & Limitations:
This limited warranty only applies to products manufactured by or for Dream Water Ltd. under the designation Dreampod Floatation Pod Series. It does not apply to:
- Non-Dreampod products or software (even if sold with the product).
- Damage caused by using non-Dreampod-approved components.
- Damage due to accidents, misuse, abuse, fire, flood, earthquake, or other external causes.
- Damage resulting from operating the product outside of its intended use.
- Modifications, alterations, or upgrades performed by unauthorized persons.
- Costs associated with returning the product to Dream Water Ltd. (return shipping is the customer's responsibility).
Dreampod Ice Bath Series Warranty
Dream Water Ltd. provides warranty coverage for the Dreampod Ice Bath and Cold Plunge Barrel, protecting against defects in materials and workmanship.
Warranty Coverage:
For the Dreampod Ice Bath and Cold Plunge Barrel:
- Fiberglass Material Construction: 2-Year Warranty
- Electronic & Mechanical Components (Pump, chiller unit, filtration system, computer systems): 1-Year Warranty
For the Dreampod Ice Bath Flex and Cold Plunge Barrel Flex:
- Inflatable PVC Material Construction: 6-Month Warranty
- Electronic & Mechanical Components (Pump, chiller unit, filtration system, computer systems): 1-Year Warranty
If a valid claim is received within the warranty period, Dream Water Ltd. will:
- Repair the hardware defect at no charge using new or refurbished parts, OR
- Exchange the product with a new or functionally equivalent replacement at the manufacturer’s discretion.
A replacement part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
Exclusions & Limitations:
This limited warranty only applies to products manufactured by or for Dream Water Ltd. under the designation Dreampod Ice Bath Series. It does not apply to:
- Non-Dreampod products or software (even if sold with the product).
- Damage caused by using non-Dreampod-approved components.
- Damage due to accidents, misuse, abuse, fire, flood, earthquake, or other external causes.
- Damage resulting from operating the product outside of its intended use.
- Modifications, alterations, or upgrades performed by unauthorized persons.
- Costs associated with returning the product to Dream Water Ltd. (return shipping is the customer's responsibility).
How to File a Warranty Claim
To initiate a warranty claim, please contact Adored Collection’s support team:
📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537
💬 Live Chat: Click the chat icon at the bottom right corner of your screen.
Provide the following details:
- Order number & proof of purchase
- Description of the issue
- Photos or videos (if applicable)
Our team will assist in processing your claim and coordinate with Dreampod as needed.
