Kindly be informed that the deadline for placing orders is 3 pm MST. We process orders only on weekdays within the given hours. Orders received after this period will be processed the day after the business day in question. We process orders in 1-2 days. Transit time for orders is 3-5 days, which makes the total delivery time 4–7 days.

The average delivery time for orders is four to seven days (free shipping on orders over $200). For shipments of less than $200, a $15 fixed fee is assessed.

Currently, we only provide domestic shipping within the United States.

One of our third-party freight carriers handles the majority of our shipments (18-wheelers). For items on your order that require freight carrier shipping, you will receive a call to arrange a convenient time for curbside delivery. At purchase, kindly ensure that an accurate phone number is entered.

An email confirming your order will be sent to you immediately following its placement. This message will confirm that our system has received your order and that your credit card has been authorized for payment. We will not charge your card until the item has been dispatched, with the exception of back-ordered items that require a hold.

We will process your order as soon as we receive it on our end.

Please don't hesitate to reach out to us if you have any questions.

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

Return Conditions

You have 30 days from the date of delivery to request a return under our 30-day return policy.

Your item must be unworn or unused, with tags attached, in its original packaging, and in the same condition that you received it in order to be eligible for a return.

The receipt or other evidence of purchase is also required.

Returns procedure

Get in touch with us at support@adoredcollection.com to begin a return. We'll give you instructions on how and where to mail your box if your return is approved. We won't accept returns for items that are brought back to us without first requesting one.

You will be liable for the return shipping costs if you are returning an item because you changed your mind; however, we will pay for returns if the item is defective or inaccurate.

Is there a charge for restocking?

Yes, there is a 25% restocking fee.

Should I pay for returns?

If a product is defective, we will pay for your return shipping. You will be responsible for covering the actual return shipping costs if you decide to return an item for any other reason, such as customer regret.

How can I return products?

We only accept returns for products by mail.

How do I obtain the label for returns?

For returns that are damaged or defective, please contact us so that we can email the label to you. The label only has to be downloaded and printed.

Returns

We will send you an email to let you know that we received your returned item after it was received and inspected. We will also let you know if your refund is approved or denied.

In 3-5 business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your credit card or the original payment method.

Missing or delayed refunds (if applicable)

First, make sure you have received your return by checking your bank account once more.

Next, get in touch with your credit card provider; it can take some time for the refund to appear on your account.

Next, get in touch with your bank. It usually takes some time for a refund to be posted due to processing.

If, after following these steps, you still haven't gotten your refund, send us an email at support@adoredcollection.com

Damages and problems:

After receiving your order, please check it over and get in touch with us right away if anything is missing or damaged. This will allow us to investigate the situation and take care of it for you.

Exchanges (if applicable)

Items are only replaced if they are faulty or broken. Please email support@adoredcollection.com if you need to swap it for an identical item.

Can my shipping address be changed?

Yes, if you need to change your shipping address, please get in touch with us within 24 hours of placing your order.

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

When will the shipment of my order occur? When can I anticipate receiving it?

We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.

What methods of payment are accepted?

Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)

What is your policy on returns?

Every item comes with a 30-day money-back option. You can see our return policy by clicking here.

What is your policy on cancellations?

Order cancellations are eligible for a full refund prior to shipment. If you wish to terminate your order, please contact us at support@adoredcollection.com without delay. After it has been dispatched, the order is subject to our 30-day return policy.

What occurs if my item is damaged?

Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.

Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.

How should an order be placed?

Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.

For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.

When can I expect my order to be shipped?

You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.

Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.

Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.

Will a confirmation of the order be transmitted through email?

For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.

What is your sales tax rate?

Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.

May I modify my order?

You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.

Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.

You can contact us in these ways:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

If you have any questions, make sure to read our FAQ page by clicking here.

Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Phone: +1 888 501 8537

Or you can contact us through the live chat on the bottom right.

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

All Himiway bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.) 

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:

• The 2-year package hasn't expired since the initial owner received it.
• The new owner has the initial purchaser’s name and the original order number.

COVERED PRODUCTS

Himiway will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Frame

Himiway ebike frames are covered by a replacement warranty for 2 years.

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Himiway service representative will determine if the frame meets the replacement standard.

Himiway reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Himiway’s discretion.

Frame issues excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, and impact marks
• Impact damage
• Non-reversible modification (such as drilling or welding)
• Chain guard mounted to the frame, if applicable

Batteries

Himiway batteries are covered by a 2-year prorated warranty.

During the first 2 years of service, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by Himiway only.

This Limited Warranty does not cover:

• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical, or electromechanical stress;
• Defects or damage caused by private modification;
• Scratches, dents, and cosmetic damage, unless caused by Himiway;
• Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway for the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

      In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:

• Charging with a battery charger not intended or appropriate for use with the Battery;

• Using a battery charger improperly;

• If any of the seals on the battery are broken or show evidence of tampering;

• If the Battery has been used in equipment other than the Bike for which it is specified.

Parts & Components

Original Himiway parts and components are covered by a 1-year limited warranty. (If more than 15 days have passed since the date of receipt of the bike, replacement of parts within the warranty period will require shipping costs.)

This Limited Warranty does not cover:

1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
3. Labor charges for part replacement or changeover;
4. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
5. Scratches, dents, and cosmetic damage not caused by Himiway;
6. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
7. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway for the Products;
8. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
9. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
10. Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by Himiway. 

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through Himiway and submitted to customers@himiwaybike.com. Proof of purchase and photos or videos of the damaged product are required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Himiway via customers@himiwaybike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 2 years of initial purchase will be processed through Himiway.

Please note: For frame number starting with 185 and FLE, except for the battery to be returned, the other three accessories (displays, motors and controllers) do not need to be returned, shipping fee will be charged for replacement.

Himiway will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: Himiway will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Himiway without the after-sales team’s authorization.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact customers@himiwaybike.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.

 3. Credit Card Chargebacks

REPAIR SERVICE

For offline bicycle store repair services like Velotooler, Himiway will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.

HIMIWAY OFF-LINE MAINTENANCE SERVICE