WHY SHOP WITH ADORED COLLECTION

A Shopping Experience That Puts You First

At Adored Collection, we've reimagined what online shopping should be. We combine competitive pricing with personalized service to create an experience that feels both premium and refreshingly human. While big-box retailers treat you like another transaction, we see each customer as a valued relationship.

The Adored Collection Difference

💰 Unbeatable Value

• 3% Price Beat Guarantee – Found a lower price elsewhere? We'll beat it by 3%. We're so confident in our pricing that we stand behind this promise for any identical item from an authorized dealer. Learn more about our Price Beat Guarantee →
• Free Shipping on Orders $200+ – No minimum purchase tricks or hidden handling fees—just straightforward free shipping on orders over $200.
• Tax-Free Shopping – Pay no sales tax on your purchases (except for Wyoming residents), saving you up to 10% compared to other retailers.

🛍️ Premium Shopping Experience

• Flexible Payment Options – Break your purchase into manageable installments with Shop Pay Installments. Many orders qualify for 0% APR financing, making premium home essentials more accessible.
• Quick Processing & Delivery – Most orders ship within 1-2 business days. Large items travel via premium freight carriers who specialize in careful handling and scheduled delivery.
• Curated Selection – We thoughtfully select only high-quality products worth your investment, saving you from endless scrolling through mediocre options.

✓ True Product Authenticity

• Authorized Dealer Status – As an authorized dealer for every brand we carry, your purchase comes with complete manufacturer warranties and authentic factory support.
• Direct Sourcing – Products come straight from manufacturers to you—never through third-party channels or gray market sources that could compromise quality.
• Full Documentation – Every product includes all original packaging, manuals, and accessories exactly as the manufacturer intended.

🌟 Human-Centered Customer Service

• Product Experts, Not Script-Readers – Our support team understands our products inside and out, providing knowledgeable recommendations tailored to your specific needs.
• Multiple Support Channels:
  • 📧 Email: support@adoredcollection.com (responses within 12 hours, usually faster)
  • 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
  • 💬 Live Chat: Available with lightning-fast response times (typically under one minute)
• Pre-Purchase Consultations – Not sure which product is right for you? Our team can help compare options and find the perfect solution for your specific situation.

🛡️ Worry-Free Guarantees

• 30-Day Satisfaction Policy – If you're not completely satisfied, we make returns simple and straightforward.
• Price Protection – If we lower our price within 30 days of your purchase, just let us know and we'll refund you the difference.
• Setup Support – Having trouble with installation or initial setup? Our team can guide you through the process, ensuring you get the most from your purchase.

Real People, Real Difference

At Adored Collection, we believe shopping should be personal again. When you contact us, you'll speak with a dedicated team member who has the knowledge and authority to solve your problems directly—no transfers between departments or endless hold times.

We measure our success by your satisfaction, not just our sales.

Ready to Experience the Difference?

Browse our carefully curated collection of premium home essentials and discover why thousands of customers make Adored Collection their first choice for quality, value, and service.

📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
💬 Live Chat: Available with responses typically within one minute

At Adored Collection, we are committed to delivering your orders quickly, reliably, and hassle-free. To make your shopping experience even more convenient, we offer free shipping on all orders over $200, regardless of the shipping method.

For orders under $200, a $15 flat shipping fee will apply.

Shipping Times

We provide realistic and transparent delivery estimates to ensure you know exactly when to expect your order. Unlike other retailers who may promise overly optimistic timelines, our estimates are based on actual shipping capabilities for a reliable shopping experience.

• Order Processing: Orders are processed within 1–2 business days.
• Transit Time: Shipping typically takes 3–5 business days.
• Order Deadline: Orders placed before 5 PM EST are processed the same business day. Orders received after this time will be processed the next business day.
• Estimated Delivery: On average, your order will arrive within 4–7 business days from the time of purchase.
• Product-Specific Shipping Estimates: Some brands or products may have different shipping timelines. For more accurate delivery timeframes, please check the specific product page or contact us.

Note: All shipping times are estimates and not guaranteed. We strive for timely processing and delivery, but delays caused by external factors (e.g., supply chain issues, freight carrier schedules, weather disruptions) may occur.

Order Confirmation & Tracking

• After placing your order, you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your payment.
• If any item is on backorder or unavailable, we will contact you immediately.
• If the item is in stock, we will process your payment and submit your order for shipment within 2 business days.
• Once your order ships, you will receive tracking information via email within 24 hours.

If you do not receive tracking information within 5 business days, please contact us at support@adoredcollection.com.

Shipping Locations

No Shipping Outside the USA: We currently do not offer international shipping. Shipping is only available within the continental United States.

Shipping to Canada or Other Countries: Some products from certain brands may be available for shipping to Canada or outside the U.S. If you are interested in international shipping, please contact us before placing your order to confirm availability and costs.

Freight Carrier Shipments

For large items requiring freight shipping, a third-party freight carrier (typically an 18-wheeler truck) will handle the delivery.

• You will receive a call from the carrier to schedule a curbside delivery appointment.
• Please ensure your phone number is correct at checkout to avoid delivery delays.

Address Changes & Order Modifications

If you need to change your shipping address after an order has been processed or shipped, we will do our best to accommodate your request. However:

• Address changes may delay delivery.
• Customers are responsible for any additional charges imposed by freight carriers due to address modifications.

No exceptions apply. Please double-check your shipping address at checkout.

Shipping Delays & Cancellations

If an order is delayed beyond the estimated timeframe due to shipping disruptions, we will keep you informed. However:

• Shipping delays are not a valid reason for order cancellation.
• If you choose to cancel an order due to shipping delays, you will be responsible for:
  • All associated shipping charges
  • Warehouse storage fees
  • Any other costs incurred due to the cancellation

Order Cancellations

We understand that plans can change, and we strive to accommodate our customers whenever possible. However, due to transaction fees and processing costs, our cancellation policy is as follows:

Before Payment is Captured (Free Cancellation)

• If you request a cancellation before we capture payment, your order can be canceled free of charge.
• Contact us at support@adoredcollection.com or via live chat as soon as possible to request cancellation.

After Payment is Captured but Before Shipment (Processing Fee Applies)

• If you request a cancellation after payment has been captured but before the item has shipped, a non-refundable processing fee of 3% will be deducted from your refund.
• This covers the payment processing fees that Shopify does not return to us.

After Order Has Shipped (No Cancellations)

• Once your order has been shipped, it cannot be canceled.
• If you no longer want the item, you may request a return under our Return Policy.
• Customers will be responsible for return shipping costs and any applicable restocking fees.

Custom or Made-to-Order Products

• Custom or made-to-order products cannot be canceled or refunded because they are specifically made for your order.
• Once placed, these orders go into production and cannot be modified or refunded.
• If you are unsure whether your item is custom or made-to-order, please contact us before placing your order.

Chargeback Policy

Chargebacks are strictly prohibited and considered fraudulent activity. If you have an issue with your order, we strongly encourage you to contact us first at support@adoredcollection.com or (888) 501-8537 to resolve the matter.

What You Need to Know About Chargebacks:

• Filing a chargeback without a valid reason is considered fraud and will result in legal action.
• If a chargeback is filed after the product has been shipped, you will be responsible for the full cost of the item, all associated shipping costs, and legal fees.
• Fraudulent chargebacks will be reported to collections agencies and may negatively impact your credit score.
• Customers who file chargebacks without attempting to resolve the issue with us first will be permanently banned from purchasing from Adored Collection in the future.

💡 We’re here to help! If you have any concerns about your order, we are happy to work with you to find a resolution. Please reach out to us before initiating a chargeback.

Shipping Options

• Curbside Delivery (Freight Shipments) – Free for Orders Over $200
• Standard Delivery (Free for Orders Over $200)

Agreement to Terms

By placing an order with Adored Collection, you acknowledge and agree to the terms outlined in this shipping policy. If you have any questions, please feel free to reach out to us.

Email: support@adoredcollection.com
Phone: (888) 501-8537
Live Chat: Click the chat icon at the bottom right corner of your screen.
Business Hours: Monday – Friday, 7 AM – 5 PM EST

At Adored Collection, customer service is our top priority, and we strive to ensure your complete satisfaction. As an authorized dealer for all brands we carry, we comply with each manufacturer’s return, refund, and warranty policies.

Since return eligibility varies by brand, please check the specific product page for brand-specific return details or contact us for further clarification.

Order Cancellations

We understand that plans can change, and we strive to accommodate our customers whenever possible. However, due to transaction fees and processing costs, our cancellation policy is as follows:

Before Payment is Captured (Free Cancellation)

• If you request a cancellation before we capture payment, your order can be canceled free of charge.
• Contact us at support@adoredcollection.com or via live chat as soon as possible to request cancellation.

After Payment is Captured but Before Shipment (Processing Fee Applies)

• If you request a cancellation after payment has been captured but before the item has shipped, a non-refundable processing fee of 3% will be deducted from your refund.
• This covers the payment processing fees that Shopify does not return to us.

After Order Has Shipped (No Cancellations)

• Once your order has been shipped, it cannot be canceled.
• If you no longer want the item, you may request a return under our Return & Refund Policy.
• Customers will be responsible for return shipping costs and any applicable restocking fees.

Custom or Made-to-Order Products

• Custom or made-to-order products cannot be canceled or refunded because they are specifically made for your order.
• Once placed, these orders go into production and cannot be modified or refunded.
• If you are unsure whether your item is custom or made-to-order, please contact us before placing your order.

Returns & Exchanges

General Return Policy:

• Return eligibility varies by brand and product. Please check the product page for brand-specific return policies.
• If your product is eligible for return, you must initiate the return request within 30 days of receiving the item.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Some returns may be subject to a restocking fee depending on the brand’s policy.

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

Restocking Fees & Return Shipping Costs

As an authorized dealer, we follow the return policies set by the brands we work with. Any restocking fees or return shipping costs are determined by the manufacturer, and we simply pass these costs on as required.

Due to increasing LTL/freight shipping costs, any returns not related to defects or incorrect shipments will be subject to:

• As an authorized dealer, we follow the return policies of each manufacturer. Restocking fees vary by brand, but most returns are subject to a 25% restocking fee.
• Return shipping costs covered by the customer

If you are exchanging the product for a different item, we may be able to assist with covering some return shipping costs depending on the product.

Damaged or Defective Items

We take every precaution to ensure your order arrives in perfect condition. However, if your item arrives damaged, follow these steps immediately:

1. Inspect your package upon delivery.
2. Take clear photos of:
   • The packaging (including shipping labels)
   • The product and any visible damage
3. Email the photos and a description of the issue to support@adoredcollection.com within 24 hours of delivery.

This is essential for processing an insurance claim. Claims submitted after 24 hours may not be eligible for coverage.

Warranty Information

Warranty coverage varies by manufacturer. Please refer to individual product pages for warranty details.

Warranties cover damages resulting from normal use over time and do not cover damages upon arrival. Damage on arrival must be reported within 30 days for resolution.

Chargeback Policy

Chargebacks are strictly prohibited and considered fraudulent activity. If you have an issue with your order, we strongly encourage you to contact us first at support@adoredcollection.com or (888) 501-8537 to resolve the matter.

What You Need to Know About Chargebacks:

• Filing a chargeback without a valid reason is considered fraud and will result in legal action.
• If a chargeback is filed after the product has been shipped, you will be responsible for the full cost of the item, all associated shipping costs, and legal fees.
• Fraudulent chargebacks will be reported to collections agencies and may negatively impact your credit score.
• Customers who file chargebacks without attempting to resolve the issue with us first will be permanently banned from purchasing from Adored Collection in the future.

We’re here to help! If you have any concerns about your order, we are happy to work with you to find a resolution. Please reach out to us before initiating a chargeback.

Contact Information

If you have any questions or need assistance with your return or refund, please reach out to us:

• 📧 Email: support@adoredcollection.com
• 📞 Phone: (888) 501-8537
• 💬 Live Chat: Click the chat icon at the bottom right corner of your screen
• 🕒 Business Hours: Monday – Friday, 7 AM – 5 PM EST

OUR PRICE BEAT GUARANTEE

We Don't Just Match Prices - We Beat Them by 3%!

At Adored Collection, we're so confident in our pricing that we offer something better than a typical price match—a Price Beat Guarantee. Find a lower price from an authorized retailer? We'll beat it by 3%!

How Our Price Beat Works

1. Find a Lower Price

Spot the same item at a lower price from an authorized retailer? We'll not only match it—we'll beat it by 3%!

2. Verify Eligibility

To qualify for our Price Beat Guarantee:

• Identical Product: Same brand, model, and variant
• Authorized Retailer: Must be an official dealer (not marketplaces like Amazon, eBay, etc.)
• In Stock: Item must be in stock at both stores
• Publicly Available: Price must be publicly listed (no special memberships or codes required)
• Total Price: We compare the final price including all taxes, shipping, and fees

3. Submit Your Request

It's easy to claim your Price Beat:

Before Your Purchase:

• Share the competitor's listing via email, phone, or live chat
• Our team will verify the offer within 1 business hour
• Upon approval, we'll provide a special discount code or adjust your price

Contact Options:

• 📧 Email: support@adoredcollection.com
• 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
• 💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

What's Not Included

While we strive to offer the best prices possible, our Price Beat Guarantee doesn't apply to:

• Marketplace sellers (Amazon, eBay, Walmart Marketplace, etc.)
• Flash sales, doorbusters, or limited-time promotions
• Clearance, open-box, display, refurbished, or used items
• Items that are out of stock at either store
• Pricing errors or unauthorized dealers
• Orders already placed (must request before purchase)

Why Choose Adored Collection?

Our Price Beat Guarantee is just one of many reasons to shop with confidence:

💰 Unbeatable Value

• 3% Price Beat Guarantee on identical items
• Free Shipping on all orders over $200
• No Sales Tax (except in Wyoming)

🛍️ Premium Shopping Experience

• Flexible Payment Options including Shop Pay Installments with 0% APR financing available
• 100% Authentic Products directly from manufacturers
• Full Manufacturer Warranties on everything we sell

⭐ Customer-First Service

• Fast Response Times with dedicated support specialists
• Hassle-Free Returns within 30 days
• Product Experts to help with selection and setup

Ready to Save 3%?

If you've found a lower price, we're excited to beat it! Contact our team through any method below, and we'll handle your request promptly:

📧 Email: support@adoredcollection.com

📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)

💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

At Adored Collection, we believe you deserve the best products at the best prices—guaranteed!

At Adored Collection, customer satisfaction is our top priority. Whether you have a question about a product, need help with an order, or require expert recommendations, we're here to assist you.

We strive to respond within 12 hours to ensure you get the support you need as quickly as possible.

Contact Methods

📞 Phone: (888) 501-8537

📧 Email: support@adoredcollection.com

💬 Live Chat: Click the chat icon at the bottom right corner of your screen for real-time assistance during business hours.

🕒 Business Hours: Monday – Friday, 7 AM – 5 PM EST