Macy Pan - Shipping & Delivery Policy

At Adored Collection, we are committed to delivering your Macy Pan products as efficiently as possible while maintaining transparency about shipping timeframes.

Shipping Times for Macy Pan Products

• Soft Chamber Products: Approximately 7 days delivery via express shipping
• Hard Chamber Products: Approximately 35 days delivery via sea freight

General Shipping Information

• Free Shipping: All orders over $200 qualify for free shipping
• Standard Shipping Fee: Orders under $200 incur a $15 flat shipping fee
• Order Processing: Orders are processed within 1–2 business days
• Order Deadline: Orders placed before 5 PM EST are processed the same business day; orders received after this time will be processed the next business day

Tracking & Confirmation

• You will receive an order confirmation email immediately after placing your order
• Tracking information will be provided via email within 24 hours of shipment
• If you do not receive tracking information within 5 business days, please contact us at support@adoredcollection.com

Shipping Locations

• We currently only ship Macy Pan products within the continental United States
• For inquiries about shipping to Canada or other countries, please contact us before placing your order

Freight Deliveries (For Large Items)

• Large Macy Pan products requiring freight shipping will be delivered by a third-party carrier
• You will receive a call from the carrier to schedule a curbside delivery appointment
• Please ensure your phone number is correct at checkout to avoid delivery delays

Order Modifications

• If you need to change your shipping address after an order has been processed, please contact us immediately
• Address changes may delay delivery and could incur additional charges
• Please double-check your shipping address at checkout to avoid complications

Shipping Delays & Cancellations

• If an order is delayed beyond the estimated timeframe due to shipping disruptions, we will keep you informed
• Please note that shipping delays are not a valid reason for order cancellation
• If you choose to cancel an order due to shipping delays, you will be responsible for:

• All associated shipping charges
• Warehouse storage fees
• Any other costs incurred due to the cancellation

Order Cancellations

We understand that plans can change, and we strive to accommodate our customers whenever possible. However, due to transaction fees and processing costs, our cancellation policy is as follows:

Before Payment is Captured (Free Cancellation)

• If you request a cancellation before we capture payment, your order can be canceled free of charge
• Contact us at support@adoredcollection.com or via live chat as soon as possible to request cancellation

After Payment is Captured but Before Shipment (Processing Fee Applies)

• If you request a cancellation after payment has been captured but before the item has shipped, a non-refundable processing fee of 3% will be deducted from your refund
• This covers the payment processing fees that Shopify does not return to us

After Order Has Shipped (No Cancellations)

• Once your order has been shipped, it cannot be canceled
• If you no longer want the item, you may request a return under our Return Policy
• Customers will be responsible for return shipping costs and any applicable restocking fees

Custom or Made-to-Order Products

• Custom or made-to-order products cannot be canceled or refunded because they are specifically made for your order
• Once placed, these orders go into production and cannot be modified or refunded

Chargeback Policy

Chargebacks are strictly prohibited and considered fraudulent activity. If you have an issue with your order, we strongly encourage you to contact us first at support@adoredcollection.com or (888) 501-8537 to resolve the matter.

What You Need to Know About Chargebacks:

• Filing a chargeback without a valid reason is considered fraud and will result in legal action
• If a chargeback is filed after the product has been shipped, you will be responsible for the full cost of the item, all associated shipping costs, and legal fees
• Fraudulent chargebacks will be reported to collections agencies and may negatively impact your credit score
• Customers who file chargebacks without attempting to resolve the issue with us first will be permanently banned from purchasing from Adored Collection in the future

💡 We're here to help! If you have any concerns about your order, we are happy to work with you to find a resolution. Please reach out to us before initiating a chargeback.

Contact Information

• Email: support@adoredcollection.com
• Phone: (888) 501-8537
• Live Chat: Available on our website during business hours
• Business Hours: Monday – Friday, 7 AM – 5 PM EST

Macy Pan - Returns & Refunds Policy

Return Policy Overview

Macy Pan has a specific return policy that differs from some of our other brands. As an authorized dealer for Macy Pan, we adhere to their return guidelines while still striving to provide excellent customer service.

Return Eligibility for Macy Pan Products

• Case-by-Case Evaluation: Returns for Macy Pan products are evaluated on a case-by-case basis
• Return Request Window: All return requests must be submitted within 14 days of receiving your product
• Documentation Required: Clear photos or videos of the product condition must accompany all return requests

Important Note: Due to the specialized nature of Macy Pan products, returns are not automatically guaranteed. Our customer service team will work directly with you to find the best solution based on your specific situation.

Return Process

1. Submit Return Request: Email support@adoredcollection.com with:

• Your order number
• The reason for your return request
• Photos or videos documenting the product condition

2. Review Process: Our team will review your request in consultation with Macy Pan

3. Resolution: If a return is approved, you will receive specific instructions for returning the product

4. Refund Processing: Once we receive and inspect your returned item, we will process your refund

Return Shipping & Restocking Fees

• Return Shipping: Customer is responsible for all return shipping costs unless the return is due to a defect or incorrect item being sent
• Restocking Fee: A 25% restocking fee applies to most approved returns in accordance with our authorized dealer agreement

Damaged or Defective Items

If your Macy Pan product arrives damaged or defective, please:

1. Inspect your package immediately upon delivery

2. Take clear photos of:

• The packaging (including shipping labels)
• The product and any visible damage

3. Email the photos and a detailed description to support@adoredcollection.com within 24 hours of delivery

4. Our team will work with Macy Pan to determine the appropriate resolution (repair, replacement, or warranty service)

Important: Claims submitted after 24 hours may not be eligible for coverage. Timely reporting is essential.

Non-Returnable Items

The following Macy Pan items cannot be returned:

• Custom or made-to-order products
• Products that have been used, installed, or modified
• Products missing the original packaging or accessories
• Products damaged due to improper use or installation

Contact Information

For all return and refund inquiries regarding your Macy Pan products:

• Email: support@adoredcollection.com
• Phone: (888) 501-8537
• Live Chat: Available on our website during business hours
• Business Hours: Monday – Friday, 7 AM – 5 PM EST

Macy Pan - Warranty Policy

Warranty Coverage

Macy Pan offers a comprehensive warranty package on all their products:

• One-Year Manufacturer's Warranty: All Macy Pan products are covered for quality problems, material defects, and design flaws under correct operation for one full year from the date of purchase
• Lifetime Customer Service: Macy Pan provides ongoing support and service throughout the life of your product

What's Covered

The Macy Pan warranty covers:

• Manufacturing defects
• Material quality issues
• Design flaws
• Component failures under normal use
• Functionality issues when operated according to instructions

What's Not Covered

The warranty does not cover damage resulting from:

• Improper use or failure to follow operating instructions
• Accidents or mishandling
• Normal wear and tear
• Unauthorized modifications or repairs
• Environmental damage (flooding, power surges, etc.)
• Improper maintenance

Warranty Claim Process

If you experience an issue with your Macy Pan product:

1. Contact Us Immediately:

• Email: support@adoredcollection.com
• Phone: (888) 501-8537
• Live Chat: Available on our website during business hours

2. Document the Issue:

• Take clear photos or videos showing the problem
• Note when the issue began and any relevant details
• Have your order number and purchase information ready

3. Initial Assessment:

• Our team will review your claim and documentation
• We'll consult with Macy Pan engineers if necessary

4. Resolution:

• For minor issues: Macy Pan will send replacement components with repair instructions at no cost
• For complex issues: Macy Pan will provide a complete replacement chamber or machine free of charge
• No return shipping required: In most cases, you will not need to return the defective product

Expedited Warranty Service

Macy Pan is committed to resolving warranty claims as quickly as possible:

• All warranty claims are addressed immediately upon receipt
• Macy Pan engineers are available for technical consultation
• In certain cases, Macy Pan may provide on-site service for complex issues

Extended Warranty Options

While Macy Pan provides a standard one-year warranty, we recommend discussing additional protection options with our customer service team if you require extended coverage.

Important Notes

• The warranty period begins on the date of purchase
• Proof of purchase is required for all warranty claims
• This warranty is valid only for products purchased from Adored Collection or other authorized Macy Pan dealers
• Warranty service is provided directly by Macy Pan through Adored Collection as their authorized dealer
• For complete warranty terms and conditions, please contact our customer service team

Contact Information

For all warranty inquiries regarding your Macy Pan products:

• Email: support@adoredcollection.com
• Phone: (888) 501-8537
• Live Chat: Available on our website during business hours
• Business Hours: Monday – Friday, 7 AM – 5 PM EST

WHY SHOP WITH ADORED COLLECTION

A Shopping Experience That Puts You First

At Adored Collection, we've reimagined what online shopping should be. We combine competitive pricing with personalized service to create an experience that feels both premium and refreshingly human. While big-box retailers treat you like another transaction, we see each customer as a valued relationship.

The Adored Collection Difference

💰 Unbeatable Value

• 3% Price Beat Guarantee – Found a lower price elsewhere? We'll beat it by 3%. We're so confident in our pricing that we stand behind this promise for any identical item from an authorized dealer. Learn more about our Price Beat Guarantee →
• Free Shipping on Orders $200+ – No minimum purchase tricks or hidden handling fees—just straightforward free shipping on orders over $200.
• Tax-Free Shopping – Pay no sales tax on your purchases (except for Wyoming residents), saving you up to 10% compared to other retailers.

🛍️ Premium Shopping Experience

• Flexible Payment Options – Break your purchase into manageable installments with Shop Pay Installments. Many orders qualify for 0% APR financing, making premium home essentials more accessible.
• Quick Processing & Delivery – Most orders ship within 1-2 business days. Large items travel via premium freight carriers who specialize in careful handling and scheduled delivery.
• Curated Selection – We thoughtfully select only high-quality products worth your investment, saving you from endless scrolling through mediocre options.

✓ True Product Authenticity

• Authorized Dealer Status – As an authorized dealer for every brand we carry, your purchase comes with complete manufacturer warranties and authentic factory support.
• Direct Sourcing – Products come straight from manufacturers to you—never through third-party channels or gray market sources that could compromise quality.
• Full Documentation – Every product includes all original packaging, manuals, and accessories exactly as the manufacturer intended.

🌟 Human-Centered Customer Service

• Product Experts, Not Script-Readers – Our support team understands our products inside and out, providing knowledgeable recommendations tailored to your specific needs.
• Multiple Support Channels:
  • 📧 Email: support@adoredcollection.com (responses within 12 hours, usually faster)
  • 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
  • 💬 Live Chat: Available with lightning-fast response times (typically under one minute)
• Pre-Purchase Consultations – Not sure which product is right for you? Our team can help compare options and find the perfect solution for your specific situation.

🛡️ Worry-Free Guarantees

• 30-Day Satisfaction Policy – If you're not completely satisfied, we make returns simple and straightforward.
• Price Protection – If we lower our price within 30 days of your purchase, just let us know and we'll refund you the difference.
• Setup Support – Having trouble with installation or initial setup? Our team can guide you through the process, ensuring you get the most from your purchase.

Real People, Real Difference

At Adored Collection, we believe shopping should be personal again. When you contact us, you'll speak with a dedicated team member who has the knowledge and authority to solve your problems directly—no transfers between departments or endless hold times.

We measure our success by your satisfaction, not just our sales.

Ready to Experience the Difference?

Browse our carefully curated collection of premium home essentials and discover why thousands of customers make Adored Collection their first choice for quality, value, and service.

📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
💬 Live Chat: Available with responses typically within one minute

OUR PRICE BEAT GUARANTEE

We Don't Just Match Prices - We Beat Them by 3%!

At Adored Collection, we're so confident in our pricing that we offer something better than a typical price match—a Price Beat Guarantee. Find a lower price from an authorized retailer? We'll beat it by 3%!

How Our Price Beat Works

1. Find a Lower Price

Spot the same item at a lower price from an authorized retailer? We'll not only match it—we'll beat it by 3%!

2. Verify Eligibility

To qualify for our Price Beat Guarantee:

• Identical Product: Same brand, model, and variant
• Authorized Retailer: Must be an official dealer (not marketplaces like Amazon, eBay, etc.)
• In Stock: Item must be in stock at both stores
• Publicly Available: Price must be publicly listed (no special memberships or codes required)
• Total Price: We compare the final price including all taxes, shipping, and fees

3. Submit Your Request

It's easy to claim your Price Beat:

Before Your Purchase:

• Share the competitor's listing via email, phone, or live chat
• Our team will verify the offer within 1 business hour
• Upon approval, we'll provide a special discount code or adjust your price

Contact Options:

• 📧 Email: support@adoredcollection.com
• 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
• 💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

What's Not Included

While we strive to offer the best prices possible, our Price Beat Guarantee doesn't apply to:

• Marketplace sellers (Amazon, eBay, Walmart Marketplace, etc.)
• Flash sales, doorbusters, or limited-time promotions
• Clearance, open-box, display, refurbished, or used items
• Items that are out of stock at either store
• Pricing errors or unauthorized dealers
• Orders already placed (must request before purchase)

Why Choose Adored Collection?

Our Price Beat Guarantee is just one of many reasons to shop with confidence:

💰 Unbeatable Value

• 3% Price Beat Guarantee on identical items
• Free Shipping on all orders over $200
• No Sales Tax (except in Wyoming)

🛍️ Premium Shopping Experience

• Flexible Payment Options including Shop Pay Installments with 0% APR financing available
• 100% Authentic Products directly from manufacturers
• Full Manufacturer Warranties on everything we sell

⭐ Customer-First Service

• Fast Response Times with dedicated support specialists
• Hassle-Free Returns within 30 days
• Product Experts to help with selection and setup

Ready to Save 3%?

If you've found a lower price, we're excited to beat it! Contact our team through any method below, and we'll handle your request promptly:

📧 Email: support@adoredcollection.com

📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)

💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

At Adored Collection, we believe you deserve the best products at the best prices—guaranteed!

At Adored Collection, customer satisfaction is our top priority. Whether you have a question about a product, need help with an order, or require expert recommendations, we're here to assist you.

We strive to respond within 12 hours to ensure you get the support you need as quickly as possible.

Contact Methods

📞 Phone: (888) 501-8537

📧 Email: support@adoredcollection.com

💬 Live Chat: Click the chat icon at the bottom right corner of your screen for real-time assistance during business hours.

🕒 Business Hours: Monday – Friday, 7 AM – 5 PM EST