Shipping & Delivery – MSpa Products

At Adored Collection, we provide free shipping on all orders over $200, including MSpa products. Our team is committed to ensuring fast and reliable delivery, every time.

Shipping Coverage & Processing Time

• Free shipping applies to all orders over $200.
• Orders are typically processed within 1–2 business days after payment is received.
• Delivery generally takes 4–7 business days, depending on your location and carrier schedule.

Shipping Outside the 48 Contiguous States

At this time, MSpa products are only available for shipping within the continental U.S. If you are outside this area, please contact us prior to purchase to explore possible options.

Shipping Method & Delivery Details

• MSpa products are shipped via reliable freight or ground carriers, depending on item size and delivery location.
• Curbside delivery is standard for larger items. The carrier will safely unload the product at your curbside or driveway. Customers are responsible for moving items indoors.

Important Shipping Notes

• Availability: Shipping timelines apply to items that are currently in stock. If there are any availability issues, we will notify you before processing your order.
• Tracking: Once your order ships, you will receive tracking details by email within 24 hours.

Shipping Delays & Cancellations

• While we strive to meet all estimated delivery windows, unforeseen delays such as carrier disruptions or weather conditions may occur.
• Orders cannot be canceled once shipped. If you no longer wish to keep your item, you may initiate a return per our Return & Refund Policy.

Contact Us

For any shipping-related questions, please contact us:
📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537
💬 Live Chat: Click the chat icon at the bottom right corner of your screen.

Return & Refund – MSpa Products

We want every experience with Adored Collection to exceed expectations. That’s why we follow a clear and customer-first return policy on all MSpa products.

General Return Guidelines

• Return requests must be submitted within 30 days of delivery.
• Products must be unused, in original condition, and in their original packaging.
• Return shipping costs are the customer’s responsibility unless the item is defective or sent incorrectly.
• A 25% restocking fee applies to non-defective returns.

Items Not Eligible for Return

• Used, damaged, or altered items.
• Custom-built or made-to-order MSpa products.

Damaged or Defective Products

• Inspect your order upon arrival and report any damage within 24 hours.
• Email clear photos of the product and packaging to support@adoredcollection.com.
• We’ll review your case and coordinate a prompt resolution, which may include repair, replacement, or part shipment.

Cancellations

• Before payment: Orders can be canceled at no charge.
• After payment but before shipping: A 3% processing fee will apply.
• After shipment: Orders cannot be canceled. You may request a return instead.

Contact Us

Need help with a return or refund?
📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537
💬 Live Chat: Click the chat icon at the bottom right corner of your screen.

Warranty – MSpa Products

All MSpa products sold by Adored Collection are protected by the official MSpa manufacturer warranty, ensuring peace of mind and dependable product support.

Warranty Coverage

• Lite / Comfort / Delight Series:
   - Spa Pool: 9 months
   - Electric Components: 15 months
• Premium / Urban / Muse / Frame Series:
   - Spa Pool: 15 months
   - Electric Components: 15 months
   - Rigid Wall Frame: 27 months
• Replacement Parts: 90 days from the date of purchase or installation

Warranty Includes

• Coverage against defects in materials or workmanship during normal residential use.
• Free replacement parts for valid warranty claims.
• Guidance on DIY repair or workshop support, depending on the customer’s preference.

Warranty Exclusions

• Damage due to misuse, improper storage, weather exposure, or unauthorized modifications.
• Normal wear-and-tear items such as filters, covers, cushions, or lighting accessories.
• Products used in commercial or rental settings.

Filing a Warranty Claim

• Send us your proof of purchase and photos of the issue to get started.
• We will confirm coverage and coordinate repair or replacement.
• Some repairs may require returning the product or part to an authorized service location.

Contact Us

For warranty support, reach out to our team:
📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537
💬 Live Chat: Click the chat icon at the bottom right corner of your screen.

WHY SHOP WITH ADORED COLLECTION

A Shopping Experience That Puts You First

At Adored Collection, we've reimagined what online shopping should be. We combine competitive pricing with personalized service to create an experience that feels both premium and refreshingly human. While big-box retailers treat you like another transaction, we see each customer as a valued relationship.

The Adored Collection Difference

💰 Unbeatable Value

• 3% Price Beat Guarantee – Found a lower price elsewhere? We'll beat it by 3%. We're so confident in our pricing that we stand behind this promise for any identical item from an authorized dealer. Learn more about our Price Beat Guarantee →
• Free Shipping on Orders $200+ – No minimum purchase tricks or hidden handling fees—just straightforward free shipping on orders over $200.
• Tax-Free Shopping – Pay no sales tax on your purchases (except for Wyoming residents), saving you up to 10% compared to other retailers.

🛍️ Premium Shopping Experience

• Flexible Payment Options – Break your purchase into manageable installments with Shop Pay Installments. Many orders qualify for 0% APR financing, making premium home essentials more accessible.
• Quick Processing & Delivery – Most orders ship within 1-2 business days. Large items travel via premium freight carriers who specialize in careful handling and scheduled delivery.
• Curated Selection – We thoughtfully select only high-quality products worth your investment, saving you from endless scrolling through mediocre options.

✓ True Product Authenticity

• Authorized Dealer Status – As an authorized dealer for every brand we carry, your purchase comes with complete manufacturer warranties and authentic factory support.
• Direct Sourcing – Products come straight from manufacturers to you—never through third-party channels or gray market sources that could compromise quality.
• Full Documentation – Every product includes all original packaging, manuals, and accessories exactly as the manufacturer intended.

🌟 Human-Centered Customer Service

• Product Experts, Not Script-Readers – Our support team understands our products inside and out, providing knowledgeable recommendations tailored to your specific needs.
• Multiple Support Channels:
  • 📧 Email: support@adoredcollection.com (responses within 12 hours, usually faster)
  • 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
  • 💬 Live Chat: Available with lightning-fast response times (typically under one minute)
• Pre-Purchase Consultations – Not sure which product is right for you? Our team can help compare options and find the perfect solution for your specific situation.

🛡️ Worry-Free Guarantees

• 30-Day Satisfaction Policy – If you're not completely satisfied, we make returns simple and straightforward.
• Price Protection – If we lower our price within 30 days of your purchase, just let us know and we'll refund you the difference.
• Setup Support – Having trouble with installation or initial setup? Our team can guide you through the process, ensuring you get the most from your purchase.

Real People, Real Difference

At Adored Collection, we believe shopping should be personal again. When you contact us, you'll speak with a dedicated team member who has the knowledge and authority to solve your problems directly—no transfers between departments or endless hold times.

We measure our success by your satisfaction, not just our sales.

Ready to Experience the Difference?

Browse our carefully curated collection of premium home essentials and discover why thousands of customers make Adored Collection their first choice for quality, value, and service.

📧 Email: support@adoredcollection.com
📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
💬 Live Chat: Available with responses typically within one minute

OUR PRICE BEAT GUARANTEE

We Don't Just Match Prices - We Beat Them by 3%!

At Adored Collection, we're so confident in our pricing that we offer something better than a typical price match—a Price Beat Guarantee. Find a lower price from an authorized retailer? We'll beat it by 3%!

How Our Price Beat Works

1. Find a Lower Price

Spot the same item at a lower price from an authorized retailer? We'll not only match it—we'll beat it by 3%!

2. Verify Eligibility

To qualify for our Price Beat Guarantee:

• Identical Product: Same brand, model, and variant
• Authorized Retailer: Must be an official dealer (not marketplaces like Amazon, eBay, etc.)
• In Stock: Item must be in stock at both stores
• Publicly Available: Price must be publicly listed (no special memberships or codes required)
• Total Price: We compare the final price including all taxes, shipping, and fees

3. Submit Your Request

It's easy to claim your Price Beat:

Before Your Purchase:

• Share the competitor's listing via email, phone, or live chat
• Our team will verify the offer within 1 business hour
• Upon approval, we'll provide a special discount code or adjust your price

Contact Options:

• 📧 Email: support@adoredcollection.com
• 📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)
• 💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

What's Not Included

While we strive to offer the best prices possible, our Price Beat Guarantee doesn't apply to:

• Marketplace sellers (Amazon, eBay, Walmart Marketplace, etc.)
• Flash sales, doorbusters, or limited-time promotions
• Clearance, open-box, display, refurbished, or used items
• Items that are out of stock at either store
• Pricing errors or unauthorized dealers
• Orders already placed (must request before purchase)

Why Choose Adored Collection?

Our Price Beat Guarantee is just one of many reasons to shop with confidence:

💰 Unbeatable Value

• 3% Price Beat Guarantee on identical items
• Free Shipping on all orders over $200
• No Sales Tax (except in Wyoming)

🛍️ Premium Shopping Experience

• Flexible Payment Options including Shop Pay Installments with 0% APR financing available
• 100% Authentic Products directly from manufacturers
• Full Manufacturer Warranties on everything we sell

⭐ Customer-First Service

• Fast Response Times with dedicated support specialists
• Hassle-Free Returns within 30 days
• Product Experts to help with selection and setup

Ready to Save 3%?

If you've found a lower price, we're excited to beat it! Contact our team through any method below, and we'll handle your request promptly:

📧 Email: support@adoredcollection.com

📞 Phone: (888) 501-8537 (Mon–Fri, 7 AM–5 PM EST)

💬 Live Chat: Click the chat icon at the bottom right of your screen (We reply within a minute on average)

At Adored Collection, we believe you deserve the best products at the best prices—guaranteed!

At Adored Collection, customer satisfaction is our top priority. Whether you have a question about a product, need help with an order, or require expert recommendations, we're here to assist you.

We strive to respond within 12 hours to ensure you get the support you need as quickly as possible.

Contact Methods

📞 Phone: (888) 501-8537

📧 Email: support@adoredcollection.com

💬 Live Chat: Click the chat icon at the bottom right corner of your screen for real-time assistance during business hours.

🕒 Business Hours: Monday – Friday, 7 AM – 5 PM EST