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Shipping for Vive Health Products

• Free standard shipping on all orders $200+
• Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
• We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
• We are unable to ship to PO Boxes or Amazon Lockers
• In the case of a return, shipping charges are non-refundable

Return/Exchange Policy for Vive Health Products

• Return Eligibility (what is required to be eligible for a return)
• Purchase must have been made directly with Vive Health or an Authorized Dealer
• All returns must be made inside product's warranty window
• Issue must be confirmed with a Vive Health product expert using photos or videos for a refund request to be considered
• Shipping charges are non-refundable
• Customers may be required to pay cost of return label + restocking fee*
• All purchases have a 30-day return window. Customer is responsible return label, Vive Health can issue a label but the cost will be taken out of the reimbursement.
• An item must first be returned and received before a exchange or refund is processed
• If a return is not received by carrier within 30 days after the request has been approved we will consider the return to be delinquent and a refund will not be processed. 
• A return must be authorized by our support team in order to be eligible for a return.
• Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply.
• Items not returned in their original packaging and condition will not be eligible for a refund
• Any products that may come into contact with bodily fluids are not able to be returned nor refunded when opened due to health risks. Products include but are not limited to bathroom safety, braces, mattresses, pads, cushions. Any item that falls under one of these categories will be reviewed using a pre-determined set of formal requests and documentations before having the potential to qualify as returnable. This policy is in place for the health and well being of our employees, thank you for understanding.

*restocking fee: items equal to or greater than 20lbs will be charged 20% restocking fee (20% of return price)

NOTE: All returns MUST have Return Authorization to be credited. Please call 1-888-501-8537 or email us at service@adoredcollection.com to request your Return Authorization.

Cancellations for Vive Health Products

• We try to ship orders as fast as possible.  We are happy to cancel your order if your shipment has not already been processed.
• To cancel, please contact our customer support ASAP. All requests must be made within 2 hours of placing your order.
• If an order has been processed, you will have to proceed with the return as outlined above.

Top Reasons to Buy From the Adored Collection

• Price Match Guarantee: Our partnerships enable us to provide the most competitive prices in the market. We will refund the difference if you discover a more favorable offer.
• Free Shipping: To facilitate your purchasing experience, we provide complimentary shipping for the majority of orders to the lower 48 states of the United States.
• 100% Secure Ordering: Our website employs SSL Encryption technology to ensure the security of your personal information and payment.
• Volume Discounts: We are pleased to offer special pricing for large orders. Please contact us for a personalized quotation.
• Authorized Dealer: Each order is accompanied by a full manufacturer warranty, as we are an authorized dealer for all of our brands.

Why Choose Adored Collection
At Adored Collection, we are dedicated to the provision of high-quality, eco-friendly products and renewable energy that not only improve your quality of life but also contribute to the preservation of the environment. Our business has been established with a single objective in mind: to become the premier source for off-grid supplies, outdoor goods, and renewable energy solutions. You are not only purchasing innovative products when you purchase with us; you are also becoming a member of a community that is dedicated to sustainability.

We Prioritize Our Clients
We are a small, dedicated team that is genuinely concerned about your experience. Adored Collection distinguishes itself from large, anonymous online corporations by providing a personalized touch to all of our operations. We are committed to providing you with comprehensive support, whether you require product advice, assistance following a purchase, or simply have inquiries. Our customer service team is always available to help you in any way possible, whether it be by phone or email.

We are as enthusiastic about the environment as you are.
Our passion for sustainable living and the outdoors is profound. The majority of our team is from Wyoming, where the environment and renewable energy are integral components of daily life. Therefore, when you contact Adored Collection, you will communicate directly with a specialist who comprehends the technical aspects of renewable products and the lifestyle they facilitate. You can rely on us to provide you with the expert guidance and passion you deserve, whether you are in search of solar generators, EVs, or any of our eco-friendly offerings.

Reliable Industry Professionals
Our intimate relationships with the most reputable brands in outdoor goods and renewable energy provide us with exclusive insights that are unavailable elsewhere. We have taken the time to meticulously choose products that are distinguished by their reliability and quality. At Adored Collection, we are committed to a comprehensive understanding of our products in order to assist you in making a confident decision.

Our objective at Adored Collection is to ensure that your outdoor experience and renewable energy are as seamless and enjoyable as feasible. Our unparalleled commitment to quality, expertise, and customer service ensures that you can shop with assurance, knowing that you are supporting a company that is equally dedicated to the environment as you are.

When will the shipment of my order occur? When can I anticipate receiving it?

We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.

What methods of payment are accepted?

Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)

What is your policy on returns?

You can see our return policy by clicking here.

What is your policy on cancellations?

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.

Read more about our cancellation policy from here. Cancellation Policy

What occurs if my item is damaged?

Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.

Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.

How should an order be placed?

Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.

For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.

When can I expect my order to be shipped?

You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.

Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.

Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.

Will a confirmation of the order be transmitted through email?

For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.

What is your sales tax rate?

Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.

May I modify my order?

You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.

Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.

You can contact us in these ways:

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.

If you have any questions, make sure to read our FAQ page by clicking here.

Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.