We process orders in 1-2 days. Transit time for orders is 3-5 days, which makes the total delivery time 4–7 days. Kindly be informed that the deadline for placing orders is 5 pm EST. Orders received after this period will be processed the day after the business day in question.

The average delivery time for orders is four to seven days (free shipping on orders over $200). For shipments of less than $200, a $15 fixed fee is assessed.

Currently, we only provide domestic shipping within the United States.

One of our third-party freight carriers handles the majority of our shipments (18-wheelers). For items on your order that require freight carrier shipping, you will receive a call to arrange a convenient time for curbside delivery. At purchase, kindly ensure that an accurate phone number is entered.

An email confirming your order will be sent to you immediately following its placement. This message will confirm that our system has received your order and that your credit card has been authorized for payment. We will not charge your card until the item has been dispatched, with the exception of back-ordered items that require a hold.

We will process your order as soon as we receive it on our end.

Please don't hesitate to reach out to us if you have any questions.

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

Returns

Warranty Info

Every Eahora E-bike is covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes warrants this product, including all individual components, against defects in material or workmanship as follows:

Eahora Limited Warranty

Eahora’s bicycle components (accessories), including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware, are warranted to be free from manufacturer defects in materials and/or workmanship for a 5-month period from the date of original purchase. Wear and tear is not covered under warranty. Two-year warranty for the frame.

Eahora’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1-year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

What Will We Do to Correct Issues with Your Ebike? 

Eahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. Unrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied, and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label; the customer may also choose self-return or arrange the return shipment by himself.

What Will We Not Do?

Eahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.

Terms of Warranty

This warranty only applies to the original owner of an Eahora bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Eahora. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued; in these cases, the original bike may have to ship to the Eahora facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chains, and spokes). Eahora will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of time after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Claims

All claims to this warranty must be made through Eahora. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support team at support@adoredcollection.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Eahora within one year of initial purchase. Warranty claims may be submitted to support@adoredcollection.com

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a Eahora’s customer service representative. Please contact our Technical Support team for return/replacement instructions at: support@adoredcollection.com

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is issued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.

R-E-S-P-E-C-T Find Out What It Means To Us

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support, it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs; after that, we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made, it is final and cannot be undone.

Top Reasons to Buy From the Adored Collection

• Price Match Guarantee: Our partnerships enable us to provide the most competitive prices in the market. We will refund the difference if you discover a more favorable offer.
• Free Shipping: To facilitate your purchasing experience, we provide complimentary shipping for the majority of orders to the lower 48 states of the United States.
• 100% Secure Ordering: Our website employs SSL Encryption technology to ensure the security of your personal information and payment.
• Volume Discounts: We are pleased to offer special pricing for large orders. Please contact us for a personalized quotation.
• Authorized Dealer: Each order is accompanied by a full manufacturer warranty, as we are an authorized dealer for all of our brands.

Why Choose Adored Collection
At Adored Collection, we are dedicated to the provision of high-quality, eco-friendly products and renewable energy that not only improve your quality of life but also contribute to the preservation of the environment. Our business has been established with a single objective in mind: to become the premier source for off-grid supplies, outdoor goods, and renewable energy solutions. You are not only purchasing innovative products when you purchase with us; you are also becoming a member of a community that is dedicated to sustainability.

We Prioritize Our Clients
We are a small, dedicated team that is genuinely concerned about your experience. Adored Collection distinguishes itself from large, anonymous online corporations by providing a personalized touch to all of our operations. We are committed to providing you with comprehensive support, whether you require product advice, assistance following a purchase, or simply have inquiries. Our customer service team is always available to help you in any way possible, whether it be by phone or email.

We are as enthusiastic about the environment as you are.
Our passion for sustainable living and the outdoors is profound. The majority of our team is from Wyoming, where the environment and renewable energy are integral components of daily life. Therefore, when you contact Adored Collection, you will communicate directly with a specialist who comprehends the technical aspects of renewable products and the lifestyle they facilitate. You can rely on us to provide you with the expert guidance and passion you deserve, whether you are in search of solar generators, EVs, or any of our eco-friendly offerings.

Reliable Industry Professionals
Our intimate relationships with the most reputable brands in outdoor goods and renewable energy provide us with exclusive insights that are unavailable elsewhere. We have taken the time to meticulously choose products that are distinguished by their reliability and quality. At Adored Collection, we are committed to a comprehensive understanding of our products in order to assist you in making a confident decision.

Our objective at Adored Collection is to ensure that your outdoor experience and renewable energy are as seamless and enjoyable as feasible. Our unparalleled commitment to quality, expertise, and customer service ensures that you can shop with assurance, knowing that you are supporting a company that is equally dedicated to the environment as you are.

When will the shipment of my order occur? When can I anticipate receiving it?

We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.

What methods of payment are accepted?

Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)

What is your policy on returns?

You can see our return policy by clicking here.

What is your policy on cancellations?

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.

Read more about our cancellation policy from here. Cancellation Policy

What occurs if my item is damaged?

Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.

Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.

How should an order be placed?

Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.

For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.

When can I expect my order to be shipped?

You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.

Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.

Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.

Will a confirmation of the order be transmitted through email?

For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.

What is your sales tax rate?

Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.

May I modify my order?

You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.

Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.

You can contact us in these ways:

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.

If you have any questions, make sure to read our FAQ page by clicking here.

Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.