We process orders in 1-2 days. Transit time for orders is 3-5 days, which makes the total delivery time 4–7 days. Kindly be informed that the deadline for placing orders is 5 pm EST. Orders received after this period will be processed the day after the business day in question.

The average delivery time for orders is four to seven days (free shipping on orders over $200). For shipments of less than $200, a $15 fixed fee is assessed.

Currently, we only provide domestic shipping within the United States.

One of our third-party freight carriers handles the majority of our shipments (18-wheelers). For items on your order that require freight carrier shipping, you will receive a call to arrange a convenient time for curbside delivery. At purchase, kindly ensure that an accurate phone number is entered.

An email confirming your order will be sent to you immediately following its placement. This message will confirm that our system has received your order and that your credit card has been authorized for payment. We will not charge your card until the item has been dispatched, with the exception of back-ordered items that require a hold.

We will process your order as soon as we receive it on our end.

Please don't hesitate to reach out to us if you have any questions.

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST

Customer service is a top priority for us at Adored Collection, and we will do our best to fulfill your expectations at all times.

Adored Collection is an authorized dealer and distributor for all the brands and products sold on this website. The manufacturer's return/refund and warranty policies cover all of our products.

For a majority of our products, our return policy varies between 7 and 30 days depending on the brand of the item you order. Each manufacturer has its own policies, and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Please read the brand return policies in conjunction with the Adored Collection Return Terms below.

Cancellations & Refunds: At Adored Collection, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders; see below). 

If you have questions, please send an email to support@togarageandbeyond.com or call us at (888) 501-8537

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (888) 501-8537, the live chat in the bottom right, or email support@adoredcollection.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order, they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of product you are purchasing, as the brand-specific return policy on the product page overrides this general return policy of 30 days.

Shipping Times

We process orders in 1-2 days. Transit time for orders is 3-5 days. Please note that the order deadline is 5 pm EST. Orders received beyond this period will undergo processing the day following the relevant business day.

The average delivery time for orders is 4–7 days (free shipping on all orders). Some exclusions may apply.

We will make every effort to deliver your order quickly. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers, and so on). 

Order delays have proven to be unavoidable and outside of Adored Collection’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Currently, we only provide domestic shipping within the United States.

Please read the following:

When you are making a purchase from Adored Collection, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage, and provide it to Adored Collection within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the event of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Adored Collection
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Adored Collection (such as manufacturing and logistical constraints of our partner companies and suppliers).

Damages

When your items arrive, check the packaging for damage and note it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage, to support@adoredcollection.com, and we will process an insurance claim on your behalf. You must send photos and videos of any freight damage within 24 hours of arrival to ensure the validity of your freight damage claim. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.

Returns

The Adored Collection default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies, meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If you return one of the two items, you will receive a replacement or store credit equal to the item's value when purchased separately. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. We will only issue refunds to the original credit card you used to place your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@adoredcollection.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have intentionally designed our policies to be the most equitable in the industry. We are on your team. We respond quickly and will do our best to help fix the problem.

Given this, we will hold any customer who files a fraudulent chargeback criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact support@adoredcollection.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Here's our contact information:

Phone: (888) 501-8537

Email: support@adoredcollection.com

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Business Hours: 9 am–5 pm Monday to Friday EST

E-bikes Warranty on Senada Bikes

To make a warranty claim always keep handy the bicycle model, date of purchase, bicycle serial number as well as the order number on our website.

Every Senada electric bicycle on our website comes with a 2 Years warranty against manufacturing defects in materials or workmanship on its frame, motor, controller, and display that could affect the electric bicycle's function.

Every Senada Li-ion battery on a Senada e-bike comes with a 1 Year warranty, the warranty includes service coverage for a defective battery. If it is out of warranty, Senada offers battery service for a charge.

All rechargeable batteries are consumables and have a limited lifespan — eventually their capacity and performance decline such that they need to be replaced. As batteries age, they can contribute to changes in e-bike performance. A Senada Li-ion battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions.

This warranty applies only to the original registered owner of the Senada bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

We highly suggest using a photo or a short video (no more than 25MB) to illustrate the issue when contacting us, it will help us diagnose the problem quickly and clearly, then provide further assistance to solve it.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.

2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 2 Years from purchase.

3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 1 Year from the date of purchase.

During the year of service, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuses, normal wear, or water damage (including rust).

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence, or attempt to open or repair it without Senada and/or Senada authorized service provider's permission will void the warranty.

4. General: The bicycle is backed up by a 2-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are NOT covered by the warranty: tires, inner tubes, chargers, brake lines, brake pads, rear rack, basket, crankset, pedals, fenders, wheel lining tape, spokes, light bulbs, LEDs, fuses, etc.

If any warranty included parts happen to be damaged during shipping, please contact us (with photo/video proof) immediately after shipment arrival. Senada will send a replacement part at our expense and will work with you to fix the issue.

Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the shipping costs of warranty parts.

If the warranty is void for any reason, the customer shall bear any repair or replacement costs resulting from bicycle misuse, negligence or abuse.

Always follow care and preventive maintenance procedures.

Always keep receipts from any services performed to the bicycle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual;
2. Cycling collision, accident or bicycle damage caused by careless parking;
3. Acts in violation of laws;
4. If bicycle is resold;
5. DIY repairs on electronics;
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water;
7. If the bicycle is used as rental unit;
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards;
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time;
10. Overloading beyond recommended capacity;
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects;
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps;
13. If bicycle is used in competitions or racing;
14. If bicycle has been modified for any purposes on the motor, electrical system, suspension frame, and battery;
15. Use of other components not approved by the manufacturer;
16. Damages resulted from improper care and handling.

Due to the nature of the product, some components must be exclusive from the manufacturer, such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums, disc rotors, pads, etc. Other components, such as tires, tubes, saddles, racks, and baskets, may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

For any questions about your warranty or to make any claims, please contact us.

Top Reasons to Buy From the Adored Collection

• Price Match Guarantee: Our partnerships enable us to provide the most competitive prices in the market. We will refund the difference if you discover a more favorable offer.
• Free Shipping: To facilitate your purchasing experience, we provide complimentary shipping for the majority of orders to the lower 48 states of the United States.
• 100% Secure Ordering: Our website employs SSL Encryption technology to ensure the security of your personal information and payment.
• Volume Discounts: We are pleased to offer special pricing for large orders. Please contact us for a personalized quotation.
• Authorized Dealer: Each order is accompanied by a full manufacturer warranty, as we are an authorized dealer for all of our brands.

Why Choose Adored Collection
At Adored Collection, we are dedicated to the provision of high-quality, eco-friendly products and renewable energy that not only improve your quality of life but also contribute to the preservation of the environment. Our business has been established with a single objective in mind: to become the premier source for off-grid supplies, outdoor goods, and renewable energy solutions. You are not only purchasing innovative products when you purchase with us; you are also becoming a member of a community that is dedicated to sustainability.

We Prioritize Our Clients
We are a small, dedicated team that is genuinely concerned about your experience. Adored Collection distinguishes itself from large, anonymous online corporations by providing a personalized touch to all of our operations. We are committed to providing you with comprehensive support, whether you require product advice, assistance following a purchase, or simply have inquiries. Our customer service team is always available to help you in any way possible, whether it be by phone or email.

We are as enthusiastic about the environment as you are.
Our passion for sustainable living and the outdoors is profound. The majority of our team is from Wyoming, where the environment and renewable energy are integral components of daily life. Therefore, when you contact Adored Collection, you will communicate directly with a specialist who comprehends the technical aspects of renewable products and the lifestyle they facilitate. You can rely on us to provide you with the expert guidance and passion you deserve, whether you are in search of solar generators, EVs, or any of our eco-friendly offerings.

Reliable Industry Professionals
Our intimate relationships with the most reputable brands in outdoor goods and renewable energy provide us with exclusive insights that are unavailable elsewhere. We have taken the time to meticulously choose products that are distinguished by their reliability and quality. At Adored Collection, we are committed to a comprehensive understanding of our products in order to assist you in making a confident decision.

Our objective at Adored Collection is to ensure that your outdoor experience and renewable energy are as seamless and enjoyable as feasible. Our unparalleled commitment to quality, expertise, and customer service ensures that you can shop with assurance, knowing that you are supporting a company that is equally dedicated to the environment as you are.

When will the shipment of my order occur? When can I anticipate receiving it?

We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.

What methods of payment are accepted?

Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)

What is your policy on returns?

You can see our return policy by clicking here.

What is your policy on cancellations?

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.

Read more about our cancellation policy from here. Cancellation Policy

What occurs if my item is damaged?

Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.

Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.

How should an order be placed?

Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.

For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.

When can I expect my order to be shipped?

You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.

Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.

Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.

Will a confirmation of the order be transmitted through email?

For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.

What is your sales tax rate?

Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.

May I modify my order?

You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.

Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.

You can contact us in these ways:

Email: support@adoredcollection.com

Click here to go to our Contact Us page

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.

If you have any questions, make sure to read our FAQ page by clicking here.

Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:

Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States

Email: support@adoredcollection.com

Phone: +1 888 501 8537

You can also contact us via live chat at the bottom right corner.