Zendure SuperBase V Solar Generator
Zendure SuperBase V Solar Generator
by Zendure
- Use the code 'ZENDURE' at checkout for a 12% discount!
- Free Shipping & No Sales Tax
- Authorized Dealer & Manufacturer Warranty Included
In stock
Zendure SuperBase V Power Station Overview
SuperBase V is the first plug-and-play home energy storage system designed for the whole house. A customizable energy ecosystem with user-centric design and revolutionary technology, SuperBase V sets a new standard for home energy storage.
Zendure SuperBase V Power Station Is Made For The Following
Power Independence
Up to 64kWh Capacity
Customize your own fit SBV system by adding satellite batteries or paralleling additional base unit. Maxmium configuration provides a total 64Kwh capacity which is enough to power your home for a week or more.
3800W-7600W AC Output
A single SBV can provide up to 3,800W of power, easily double the power to 7600W by paralleling two SBVs using Home panel* or ZenY Cable* to enpower your entire home. It's powerful enough to run almost all home appliances, including high-wattage appliances like a dryer(5000W).
6600W Recharge MAX
Max 3600W AC input, recharge to 80% in 2.2 hours. So a dinner or nap can easily bring your SBV to a full complement of power.
Emergency Backup
Zero-Downtime Online UPS
Sensitive electrical equipment can fail or sustain damage from even a brief interruption in power. When choosing an uninterruptible power supply, every millisecond counts. SuperBase V’s backup power switches on in 0ms*, again thanks to Zendure's GridFlow 2.0 Real-Time Bidirectional Inverting Technology. It doesn’t get more “uninterruptible” than that.
120V/240V Dual Voltage
If your home or worksite includes 240V appliances or power tools, you need an energy storage system capable of high-voltage output. And while other products on the market can provide 120V or 240V, SuperBase V is the first and only system that can supply both at the same time, from a single base unit, thanks to our patented GridFlow 2.0 Real-Time Bidirectional Inverting Technology. This also makes 240V on the road a reality, making it an ideal worksite companion.
3800W-7600W AC Output
A single SuperBase V can provide up to 3,800W of power, and two units can be connected together to provide up to 7,600W. That's enough power to supply a typical household with a washer, dryer, heater, refrigerator and more.
EV
Up to 64kWh Capacity
The last thing you want in an emergency is a dead car battery. A 64kWh SuperBase V system can store enough energy to fully charge a Tesla Model 3 Standard Version, so you'll still be able to use your EV, even during a power outage.
Level-2 Fast Charge
Fast charge your EV car.
Home panel with 2 EV Outlets
With 2 EV outlets (integrated 14-50 and 6-20 EV outlets) and up to 12,000W of power distribution*, you can quickly charge two electric vehicles at the same time.
Outdoor Life
3000W Solar Input
SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.
Motorized Wheels
Specialized design for movability with motorized wheels and expandable handle, power station is no longer a encumbrance any more.
RV Life
TT-30 Port
SuperBase V with 16 outputs and the portable battery's TT-30 port can supply up to 30A to your RV or camper's 120V appliances (Up to 3600W-is also the fastest charge in the industry). Also the Anderson port draw up to 378W max under 12.6V 30A. So you can charge your RV essentials feel free.
3000W Solar Input
SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system.
Zendure SuperBase V Power Station Features
Intelligent Energy Management
Our Home Panel with EV Outlets connects SuperBase V to your home’s electrical circuits to supply power throughout the house. The Zendure app gives you tools to monitor, manage, and customize your energy use. Using Zendure’s Time of Use tools, you can significantly reduce your energy bill.
EV-Grade Semi-Solid State Batteries
SuperBase V is the world's first home energy storage system with semi-solid state batteries. At more than 228Wh/kg, our semi-solid state batteries have up to 42% more energy per pound compared to lithium iron phosphate (LiFePO4) batteries. And with our battery management software, internal battery life can be an amazing 10 years or more.
6.4 to 64kWh Capacity
The SuperBase V6400 has a storage capacity of 6.4 kWh (6,438Wh). The maximum configuration for SuperBase V6400 includes two base units and eight Satellite Batteries for a total capacity of 64kWh. This is enough energy to power a typical household for a week or more
3800W to 7600W AC Output
A single SuperBase V can provide up to 3,800W of power, and two units can be connected together to provide up to 7,600W. That's enough power to supply a typical household with a washer, dryer, heater, refrigerator and more.
Combining AC and solar power, SuperBase V can charge up to 5,150W on its own, or 6,600W when connected to a Satellite Battery. Whether you're planning for an emergency or using SuperBase V to manage your household energy consumption, faster is always better.SuperBase V can charge up to 3,000 W using solar power alone. This is enough to fully charge the main unit in 2 to 3 hours. While we offer our own solar panels, SuperBase V is compatible with a wide range of other manufacturers' solar panels from 12V to 150V and can be easily integrated into your existing solar system. You can charge SuperBase V from a 120V or 240V outlet AC. At 240V, SuperBase V can draw 3,600W at its AC input and recharge in about 2 hours.
Plug-and-Play Energy Storage/Use
Home batteries can be quite heavy. SuperBase V’s rear wheels are motorized to help lighten the load. Simply pull the handle and enjoy true portability, even on inclined surfaces.
Specifications
Zendure SuperBase V Power Station Specifications
SuperBase V6400 |
SuperBase V4600 |
|
Capacity |
6,438Wh (Semi-Solid State) |
4,608Wh (LiFePO4) |
Dimensions | 28.7 x 13.6 x 17.4 in 73 x 32 x 44.7 cm |
28.7 x 13.6 x 17.4 73 x 32 x 44.7 cm |
Weight |
30 lbs 59 kg |
121 lbs 55kg |
Extra Satellite Batteries |
One (1) SuperBase V6400 accepts up to 4 Batteries 1 Battery = 12.876kWh 2 Batteries = 19.314kWh 3 Batteries = 25.752kWh 4 Batteries = 32.190kWh Two (2) SuperBase V6400 + Eight (8) x B6400 Batteries = 64.380kWh |
One (1) SuperBase V4600 accepts up to 4 Batteries 1 Battery = 9.2167kWh 2 Batteries = 13.824kWh 3 Batteries = 18.432kWh 4 Batteries = 23.040kWh Two (2) SuperBase V4600 + Eight (8) x B4600 Batteries = 46.080kWh |
AC Input |
1,800W 120V; 3,600W 240V |
1,800W 120V; 600W 240V |
Solar Input |
XT90 x 1: 3,000W 10-150Voc |
XT90 x 1: 3,000W 10-150Voc |
Car Input | XT90 x 1: 12/24V, 10A |
XT90 x 1: 12/24V, 10A |
Battery Input |
Yes | Yes |
EV Input | ZenT2 Port | ZenT2 Port |
120V AC Output | 4 x 5-20: 15A 1,800W Max |
4 x 5-20: 15A 1,800W Max |
240V AC Output | 1 x 6-20: 16A 3,800W Max |
1 x 6-20: 16A 3,800W Max |
TT 30A AC Output | 1 x TT-30: 30A 3,600W Max (120V AC) |
1 x TT-30: 30A 3,600W Max (120V AC) |
Car Output | 1 x Car Outlet: 12.6V/10A Max |
1 x Car Outlet: 12.6V/10A Max |
Anderson Port | 1 x Andersen: 12.6V/30A | 1 x Andersen: 12.6V/30A |
DC Output | 2 x DC5521: 12.6V/3A Max | 2 x DC5521: 12.6V/3A Max |
USB-A Output | USB-A (1) (2):5V/2.4A total | USB-A (1) (2):5V/2.4A total |
USB-C Output (100W) | USB-C (1)/(2): 5V-20V, 100W Max each |
USB-C (1)/(2): 5V-20V, 100W Max each |
USB-C Output (20W) | USB-C(3)/(4): 5V-12V, 20W Max each |
USB-C(3)/(4): 5V-12V, 20W Max each |
Charge Temperature | -20°C to 45°C | 0℃ to 45℃ |
Discharge Temperature |
-20°C to 45°C | -20°C to 45°C |
Connection Type | WIFI/Bluetooth | WIFI/Bluetooth |
Smart App Compatible | Yes | Yes |
Superbase B6400 |
Superbase B4600 |
|
Color | Gray | Gray |
Capacity | 6438Wh (Semi-Solid State) |
4608Wh (LiFePO4) |
Dimensions | 69 x 28.5 x 27.4cm | 69 x 28.5 x 27.4cm |
Weight | 101lbs (46kg) | 93lbs (42kg) |
XT90 Input | 12-150V⎓10A, 600W Max |
12-150V⎓10A, 600W Max |
USB-A | Firmware Update | Firmware Update |
Car Outlet Output | 12.6V⎓10A | 12.6V⎓10A |
Andersen Output | 12.6V⎓30A, 378W Max | 12.6V⎓30A, 378W Max |
XT90 Outlet Output | 12-60V⎓10A, 600W Max | 2-60V⎓10A, 600W Max |
LED Light | RGB; Lighting | RGB; Lighting |
Smartphone Application | Compatible | Compatible |
In The Box | Handle Cover MC4 to XT90 cable |
Handle Cover MC4 to XT90 cable |
What's In The Box
SuperBase V Power Station
- 1 x Zendure SuperBase V Power Station
- 1 x Satellite Battery Cable
- 1 x AC Cable 1.5M
- 1 x Car Charging Cable 1.5M
- 1 x Accessory Pouch
- 1 x User Manual
Satellite Battery
- 1 x Zendure Satellite Battery
- 1 x Handle Cover
- 1 x User Manual
User Manual
- Zendure SuperBase V Power Station Manual
- Zendure SuperBase V Power Station Introduction
- Zendure Satellite Battery Manual
Product FAQs
What's the cycle life for SuperBase V?
3,000+ cycles for SuperBase V6400 with semi-solid state batteries and 6,000+ cycles for SuperBase V4600 with LiFePO4 batteries.
What is the load-starting capability of the SuperBase V?
The SuperBase V has a load starting capability of up to 25 - 32 A LRA³. (The starting capability may vary for different loads)
What kind of batteries does SuperBase V use?
SuperBase V6400 uses semi-solid state batteries with a total charge capacity of 6,438Wh, while SuperBase V4600 uses LFP (LiFePO4) batteries and has a charge capacity of 4,608Wh.
What is the AC output power of SuperBase V?
The LFP and SSS versions of SuperBase V both have 3,800W rated power and 5,000W peak power. Two SuperBase V's with the same type of battery can be connected to each other with our ZenY cable or the Home Panel to achieve up to 7,600W of total output power.
Can 2 SuperBase V be connected for higher output power?
Yes, two SuperBase V's can be connected together using either the Zendure Home Panel or the ZenY cable, doubling the rated output power to 7,600W.
Can I mix semi-solid-state and LFP products?
No, a SuperBase V system should be configured with only semi-solid-state components or only LFP components.
What's the capacity of the semi-solid-state SuperBase V?
The semi-solid-state version has a capacity of 6,438Wh, and the LFP version has a capacity of 4,608Wh.
What is the max solar panel charging input?
SuperBase V can collect up to 3,000W through the XT-90 port.
Where is the solar panel input?
SuperBase V can accept solar power through the XT90 port or the AC input.
How many MPPT ports are used in order to achieve 3,000W solar input
SuperBase V has one MPPT to accept solar power through the XT90 port. We are currently evaluating new products that will include 2 MPPT inputs and 2 MPPT outputs.
What's the switching time for UPS?
The US model of SuperBase V can switch to battery power with 0ms of downtime to its AC output port. Other models and other connections will see less than 13ms of interruption.
How many Satellite batteries can be connected to a single SuperBase?
For each SuperBase V, you can link up to 4 Satellite Batteries. A system can include up to two SuperBase V's working in tandem, with a maximum of 8 Satellite Batteries total.
How do I connect the Satellite Batteries to each other? And how do I connect them to SuperBase V?
Satellite Batteries can directly stack on each other without cable. To connect a Satellite battery to SuperBase V, the included battery cable is the only connection required.
Why are the expansion batteries called "Satellites?"
Zendure's Satellite batteries are an excellent companion to SuperBase V to increase your system's capacity, but they also have their own independent DC input and output capabilities that allow them to function as standalone units as well. Similarly, while the Moon is Earth's companion as a natural satellite, it can shine independently and has its own charm.
Is Zendure's Home Panel with EV Outlets just a transfer switch?
Our Home Panel is a transfer switch and more. It's also a fast-charging dock for SuperBase V and features two EV charging outlets.
How do I install the Home Panel?
Zendure's Home Panel should be installed by a licensed electrician with the proper qualifications. Instructions will be provided soon.
Does the system have voice control features?
Yes, the system can respond to commands given through a paired Amazon Alexa or Google Home device.
What is the ZenY Cable?
You can use a ZenY Cable to connect 2 two SuperBase V's together for higher output (up to 7,200W) and then connect them to a regular transfer switch. It's currently available for the US version.
Can SuperBase V be charged with solar panels from a different brand?
Yes, SuperBase V can be charged by third-party solar panels with voltage ranging from 12V to 150V; Zendure's 400W Solar Panel and 320W Rigid Solar Panel have been thoroughly tested with SuperBase V and remain our recommendation.
What's the plug type for the Mobile EV Charger?
14-50 plug for Type 1 (J1772) connector with 5-15 plug and 6-20 plug adaptor cables; CEE 32 plug for Type 2 (Mennekes) with EU plug, UK plug, and AU plug adaptor cables.
What can the EV T1 Adapter be used for?
Using the EV T1 Adapter, you can charge SuperBase V via a Type 1 EV charger. It's also a convenient way for European Standard vehicles to charge from devices that have an American Standard charging connector.
Is the Satellite Plug just a smart plug?
Like traditional smart plugs, the Satellite Plug can be used to remotely turn devices on or off. Together with the Home Panel system, our Satellite Plugs achieve their true potential, providing insight and tools to manage your home's power.
What is the optional battery mounting bracket used for?
The Battery Mounting Bracket is designed to secure our Satellite Expansion Batteries inside a moving vehicle.
Warranty
- The Zendure SuperBase V And Satellite Battery have a base warranty of 3 years and a warranty extension of 2 years.
- To receive a warranty extension, you’ll need to register your product in the Zendure app, and there may be additional costs or other conditions involved.
Shipping & Delivery
We process orders in 1-2 days. Transit time for orders is 3-5 days, which makes the total delivery time 4–7 days. Kindly be informed that the deadline for placing orders is 5 pm EST. Orders received after this period will be processed the day after the business day in question.
The average delivery time for orders is four to seven days (free shipping on orders over $200). For shipments of less than $200, a $15 fixed fee is assessed.
Currently, we only provide domestic shipping within the United States.
One of our third-party freight carriers handles the majority of our shipments (18-wheelers). For items on your order that require freight carrier shipping, you will receive a call to arrange a convenient time for curbside delivery. At purchase, kindly ensure that an accurate phone number is entered.
An email confirming your order will be sent to you immediately following its placement. This message will confirm that our system has received your order and that your credit card has been authorized for payment. We will not charge your card until the item has been dispatched, with the exception of back-ordered items that require a hold.
We will process your order as soon as we receive it on our end.
Please don't hesitate to reach out to us if you have any questions.
Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States
Email: support@adoredcollection.com
Click here to go to our Contact Us page
Phone: +1 888 501 8537
Business Hours: Monday to Friday between 5:00 am and 3:00 pm MST
Return & Refunds
Customer service is a top priority for us at Adored Collection, and we will do our best to fulfill your expectations at all times.
Adored Collection is an authorized dealer and distributor for all the brands and products sold on this website. The manufacturer's return/refund and warranty policies cover all of our products.
For a majority of our products, our return policy varies between 7 and 30 days depending on the brand of the item you order. Each manufacturer has its own policies, and we have to abide by the manufacturer's return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Please read the brand return policies in conjunction with the Adored Collection Return Terms below.
Cancellations & Refunds: At Adored Collection, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders; see below).
If you have questions, please send an email to support@togarageandbeyond.com or call us at (888) 501-8537
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (888) 501-8537, the live chat in the bottom right, or email support@adoredcollection.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order, they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for custom-made and made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return; however, please check the specific return policy for the brand of product you are purchasing, as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times
We process orders in 1-2 days. Transit time for orders is 3-5 days. Please note that the order deadline is 5 pm EST. Orders received beyond this period will undergo processing the day following the relevant business day.
The average delivery time for orders is 4–7 days (free shipping on all orders). Some exclusions may apply.
We will make every effort to deliver your order quickly. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers, and so on).
Order delays have proven to be unavoidable and outside of Adored Collection’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Currently, we only provide domestic shipping within the United States.
Please read the following:
When you are making a purchase from Adored Collection, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage, and provide it to Adored Collection within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the event of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Adored Collection
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Adored Collection (such as manufacturing and logistical constraints of our partner companies and suppliers).
Damages
When your items arrive, check the packaging for damage and note it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage, to support@adoredcollection.com, and we will process an insurance claim on your behalf. You must send photos and videos of any freight damage within 24 hours of arrival to ensure the validity of your freight damage claim. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.
Returns
The Adored Collection default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies, meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If you return one of the two items, you will receive a replacement or store credit equal to the item's value when purchased separately. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. We will only issue refunds to the original credit card you used to place your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@adoredcollection.com.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have intentionally designed our policies to be the most equitable in the industry. We are on your team. We respond quickly and will do our best to help fix the problem.
Given this, we will hold any customer who files a fraudulent chargeback criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@adoredcollection.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Here's our contact information:
Phone: (888) 501-8537
Email: support@adoredcollection.com
Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States
Business Hours: 9 am–5 pm Monday to Friday EST
Why Buy From Us
Top Reasons to Buy From the Adored Collection
- Price Match Guarantee: Our partnerships enable us to provide the most competitive prices in the market. We will refund the difference if you discover a more favorable offer.
- Free Shipping: To facilitate your purchasing experience, we provide complimentary shipping for the majority of orders to the lower 48 states of the United States.
- 100% Secure Ordering: Our website employs SSL Encryption technology to ensure the security of your personal information and payment.
- Volume Discounts: We are pleased to offer special pricing for large orders. Please contact us for a personalized quotation.
- Authorized Dealer: Each order is accompanied by a full manufacturer warranty, as we are an authorized dealer for all of our brands.
Why Choose Adored Collection
At Adored Collection, we are dedicated to the provision of high-quality, eco-friendly products and renewable energy that not only improve your quality of life but also contribute to the preservation of the environment. Our business has been established with a single objective in mind: to become the premier source for off-grid supplies, outdoor goods, and renewable energy solutions. You are not only purchasing innovative products when you purchase with us; you are also becoming a member of a community that is dedicated to sustainability.
We Prioritize Our Clients
We are a small, dedicated team that is genuinely concerned about your experience. Adored Collection distinguishes itself from large, anonymous online corporations by providing a personalized touch to all of our operations. We are committed to providing you with comprehensive support, whether you require product advice, assistance following a purchase, or simply have inquiries. Our customer service team is always available to help you in any way possible, whether it be by phone or email.
We are as enthusiastic about the environment as you are.
Our passion for sustainable living and the outdoors is profound. The majority of our team is from Wyoming, where the environment and renewable energy are integral components of daily life. Therefore, when you contact Adored Collection, you will communicate directly with a specialist who comprehends the technical aspects of renewable products and the lifestyle they facilitate. You can rely on us to provide you with the expert guidance and passion you deserve, whether you are in search of solar generators, EVs, or any of our eco-friendly offerings.
Reliable Industry Professionals
Our intimate relationships with the most reputable brands in outdoor goods and renewable energy provide us with exclusive insights that are unavailable elsewhere. We have taken the time to meticulously choose products that are distinguished by their reliability and quality. At Adored Collection, we are committed to a comprehensive understanding of our products in order to assist you in making a confident decision.
Our objective at Adored Collection is to ensure that your outdoor experience and renewable energy are as seamless and enjoyable as feasible. Our unparalleled commitment to quality, expertise, and customer service ensures that you can shop with assurance, knowing that you are supporting a company that is equally dedicated to the environment as you are.
FAQ
When will the shipment of my order occur? When can I anticipate receiving it?
We process orders in 1-2 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within four to seven days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.
What methods of payment are accepted?
Debit/Credit Cards (Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover)
What is your policy on returns?
You can see our return policy by clicking here.
What is your policy on cancellations?
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply, like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees; we only pass them on from our supplier.
Read more about our cancellation policy from here. Cancellation Policy
What occurs if my item is damaged?
Upon receipt of your items, kindly examine the packaging. Should you observe any damage, including to the box, you are obligated to indicate such details when providing your signature for delivery. If you suspect harm to the package but are unable to open it during delivery, indicate "suspected damage" on the delivery receipt.
Please send photos to support@adoredcollection.com if your item or items arrive damaged; we will arrange for a replacement or compensation.
How should an order be placed?
Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.
For telephone order placement, please dial +1 (888) 501 8537. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.
When can I expect my order to be shipped?
You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.
Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.
Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.
Will a confirmation of the order be transmitted through email?
For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.
What is your sales tax rate?
Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.
May I modify my order?
You may modify your order without incurring any additional fees by sending an email to support@adoredcollection.com with your request. We will either credit the difference to your card or provide you with a custom invoice for the additional amount. Changing orders is only possible prior to shipment.
Support regarding the status of your order is available immediately via email at support@adoredcollection.com or by phone at +1 (888) 501 8537.
You can contact us in these ways:
Email: support@adoredcollection.com
Click here to go to our Contact Us page
Phone: +1 888 501 8537
You can also contact us via live chat at the bottom right corner.
Contact Us
If you have any questions, make sure to read our FAQ page by clicking here.
Need to get in touch with us? One of our experts will get back to you within 24 hours. Here's how you can contact us:
Address: 1021 E Lincolnway, Unit #546, Cheyenne, WY 82001, United States
Email: support@adoredcollection.com
Phone: +1 888 501 8537
You can also contact us via live chat at the bottom right corner.
4.9
Summary of Online Reviews
4.9
What people like
Pros
- High Capacity: Provides ample power for multiple devices.
- Fast Charging: Charges devices quickly and efficiently.
- Multiple Output Ports: Supports various charging options.
- Durable Build: Built to withstand harsh conditions.
- Modular Design: Can be expanded with additional battery packs.
Cons
- High Price: Can be expensive compared to other power stations.
- Weighty: May be difficult to transport for some users.
- Noise: May generate noise during operation, especially under heavy load.
- Limited Solar Charging Speed: Solar charging may be slow in low-light conditions.
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Free Shipping & No Tax
Read nowReceive free shipping on orders over $200. No sales tax (excludes WY).
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High Quality or Your Money Back
Read nowIf your order arrives in less than perfect condition for any reason, you will receive a full refund or exchanged product.
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Price Match Guarantee
Read nowFound a better price somewhere on one of our products? Contact us, and we'll beat the price!
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24/7 Customer Support
Contact UsFeel free to contact us through email, live chat, or phone; we are available 24/7 to provide answers to any inquiries you may have.